Practical insights and lessons learned from three decades of hotel and casino operations. Written to help operators navigate the challenges of running complex hospitality businesses.
Roles in the hospitality industry can logically be divided by areas of responsibility: capital and strategy, operational management, front-line service, and supply chains. Technologies used in the hotel industry are also constantly evolving. In addition, the adoption of artificial intelligence elevates management to an entirely new level.
The gambling industry around the world is vast and diverse. It includes giant casino hotels in gaming centers, casinos in designated gambling zones, private VIP clubs, slot halls, sports bars, and betting shops — down to one or several gaming machines in cafés, small family restaurants, and bars. The industry also includes horse racing tracks, dog racing, legal and illegal fights — both regulated and unregulated — street shell games, and all kinds of lotteries.
It should always be remembered that there is no single, universally accepted global classification system, nor is there a worldwide authority that assigns a specific number of “stars.” Each country has its own distinctive features that differentiate hotel classifications, for example, between Turkish, Russian, and French hotels. At the same time, many requirements for hotels, depending on their “star” rating, are naturally similar. The main factors include the number and size of rooms, service, comfort, hotel facilities, and so on. Hotel certification can be carried out at both national and international levels.